Fortis Pest Control respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, request a quote, contact us, schedule service, purchase services, or otherwise interact with us.
By using our website or providing information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Contact Information
This may include your name, phone number, email address, service address, billing address, and other information you provide when requesting a quote, booking service, contacting us, or communicating with our team.
Service Information
This may include information about your property, pest concerns, service history, appointment details, treatment notes, photos related to service, gate/access notes, pet or safety instructions, and communications with our team.
Payment and Billing Information
If you purchase services from us, we may collect billing-related information. Payment processing may be handled by third-party payment processors. We do not intentionally store full credit card numbers on our website.
Commercial Information
This may include records of services purchased, requested, considered, or received from us, as well as customer account history and service preferences.
Website and Device Information
When you visit our website, we may collect information such as your IP address, browser type, device type, pages viewed, referring website, approximate location, and website usage data through cookies, pixels, analytics tools, or similar technologies.
Communications
If you call, text, email, submit a form, or message us, we may collect and retain those communications to respond to your inquiry, provide service, improve our customer experience, and maintain business records.
2. How We Collect Information
We may collect information directly from you, automatically through our website, from service records, from customer communications, from third-party tools we use to operate our business, or from referrals, property managers, landlords, tenants, real estate professionals, or other individuals who contact us regarding service at a property.
3. How We Use Information
We may use the information we collect to:
- Respond to quote requests and customer inquiries.
- Schedule, provide, and manage pest control services.
- Communicate with you about appointments, service updates, billing, and account matters.
- Send service reminders, follow-up messages, promotions, or other business communications.
- Process payments and manage customer accounts.
- Improve our website, customer experience, marketing, routing, scheduling, and operations.
- Maintain records for business, legal, tax, licensing, insurance, and compliance purposes.
- Conduct quality control, customer satisfaction, fraud prevention, and security activities.
- Protect our business, customers, employees, website, and property.
- Comply with applicable laws, regulations, and legal obligations.
4. How We Share Information
We do not sell your personal information.
We may share information with trusted third parties only as needed to operate our business, provide services, communicate with you, process payments, manage customer relationships, improve our operations, or comply with legal obligations. These may include:
- Website hosting, analytics, advertising, and marketing service providers.
- Scheduling, routing, customer management, billing, payment processing, and communication platforms.
- SMS, phone, email, and customer notification providers.
- Insurance, accounting, legal, compliance, tax, or professional service providers.
- Debt collection providers, if needed for unpaid accounts.
- Government agencies, regulators, courts, or law enforcement when required by law.
- Business successors if we are involved in a merger, sale, acquisition, financing, or transfer of business assets.
We may also share information with your consent or at your direction.
We do not share text messaging opt-in data or SMS consent information with third parties for their own marketing purposes. SMS opt-in data may be shared only with service providers that help us deliver text messaging services, such as messaging platforms, carriers, and related technology providers.
5. Cookies and Website Tracking
Our website may use cookies, pixels, analytics tools, advertising tools, or similar technologies to understand website traffic, improve performance, support advertising, and measure marketing effectiveness.
You can adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.
At this time, our website may not respond to all “Do Not Track” browser signals. If legally required, we will honor applicable opt-out preference signals in accordance with California law.
6. Text Messages, Calls, and Email Communications
If you provide your phone number or email address, you authorize Fortis to contact you about your inquiry, quote, appointment, service, account, billing, or related business matters.
If you opt in to receive promotional text messages or marketing emails, you may opt out at any time by following the instructions in the message or contacting us directly.
For SMS/text messages:
- Message frequency may vary.
- Message and data rates may apply.
- You may opt out of SMS messages by replying STOP.
- You may request help by replying HELP or contacting us directly.
- We do not sell or share SMS opt-in consent for third-party marketing.
Transactional or service-related messages may still be sent when necessary to provide requested services, manage appointments, respond to your inquiry, or administer your account.
7. Phone Call Recording
If Fortis records or monitors phone calls, we may record or monitor inbound and outbound calls for quality assurance, training, customer service, documentation, safety, and business purposes. Where required by law, we will provide notice or obtain consent before recording.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide services, manage customer relationships, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, support licensing and insurance requirements, and carry out legitimate business purposes.
Retention periods may vary depending on the type of information, the purpose for collection, legal requirements, and operational needs.
9. California Privacy Notice
If you are a California resident, you may have certain privacy rights under California law. Depending on the circumstances and whether applicable legal thresholds are met, these rights may include the right to:
- Know what personal information we collect, use, disclose, or share.
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to legal exceptions.
- Opt out of the sale or sharing of personal information, if applicable.
- Limit certain uses of sensitive personal information, if applicable.
- Not be discriminated against for exercising privacy rights.
Fortis does not sell personal information. Fortis does not knowingly sell or share personal information of individuals under 16 years of age.
The categories of personal information we may collect include identifiers, customer records, commercial information, internet or electronic network activity, approximate geolocation, communications, and service-related information.
The sources of this information may include you, your property representative, website activity, customer communications, service records, payment processors, scheduling platforms, marketing platforms, and other business service providers.
The purposes for collecting this information include providing pest control services, responding to inquiries, managing customer accounts, scheduling service, processing payments, marketing our services, improving our website and operations, maintaining business records, protecting legal rights, and complying with applicable law.
To submit a privacy request, please contact us using the information below. We may need to verify your identity before fulfilling certain requests.
10. Children’s Privacy
Our website and services are intended for adults, homeowners, property managers, tenants, and business customers. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will take immediate steps to delete it.
11. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, system, or method of transmission is completely secure, and we cannot guarantee absolute security.
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, security, or policies of those third-party websites. You should review their privacy policies before providing information to them.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above. Your continued use of our website or services after an update means you accept the revised policy.
14. Contact Us
Fortis Pest Control
Email: service@myfortispc.com
Phone: 559-852-7100
Service Area: Central Valley, California
Website: myfortispestcontrol.com