These Terms and Conditions govern your use of the Fortis Pest Control website and services. By visiting our website, requesting a quote, submitting information, scheduling service, using any online customer portal, or purchasing services from Fortis Pest Control you agree to these Terms.
Please read these Terms carefully. If you do not agree to these Terms, please do not use our website or request services through the website.
1. Eligibility and Website Use
Our website is intended for use by individuals who are at least 18 years old. By using our website, you represent that you are at least 18 years old and have the authority to provide information, request service, or enter into an agreement for the property at issue.
You may use our website for lawful purposes only. You agree not to use the website in any way that could damage, disable, interfere with, or impair the website, our systems, our business operations, or another user’s experience.
2. Website Use Restrictions
You agree not to:
- Copy, reproduce, modify, distribute, scrape, or use website content for commercial or competitive purposes without our written consent.
- Use automated tools, bots, scripts, artificial intelligence tools, crawlers, or similar methods to access, copy, monitor, or collect information from the website without our written consent.
- Engage in data scraping, content scraping, screen scraping, or similar activities.
- Attempt to interfere with the security, performance, or proper operation of the website.
- Use the website in a manner that violates applicable law or infringes the rights of Fortis or any third party.
We reserve the right to restrict, suspend, or terminate access to the website if we believe these Terms have been violated.
3. Privacy Policy
Our Privacy Policy explains how we collect, use, and share information. By using our website or providing information to us, you also agree to the practices described in our Privacy Policy.
4. Services
Fortis provides pest control services in California, subject to applicable licensing, regulations, product labels, service agreements, site-specific conditions, safety requirements, and service availability.
Services may include, but are not limited to, general pest control, mosquito service, rodent service, inspections, recommendations, and related pest management services.
Specific service details, pricing, frequency, warranties, retreatment policies, exclusions, and cancellation terms may be provided in a separate service agreement, estimate, invoice, customer portal, or customer communication. If there is a conflict between these Terms and a signed or accepted service agreement, the service agreement will control.
5. Quotes, Estimates, and Inspections
Any quote, estimate, promotion, or pricing shown on our website or provided by our team is subject to confirmation. Final pricing may depend on property size, pest conditions, service type, accessibility, service frequency, infestation level, safety considerations, and other relevant factors.
Fortis may provide free estimates for certain services. Specialty services, commercial properties, rodent issues, termite concerns, bed bug concerns, inspections, exclusion work, sanitation issues, attic or crawlspace work, or other complex conditions may require a paid inspection or separate estimate. We will communicate any inspection fee or specialty estimate before performing that work.
We reserve the right to correct errors in pricing, service descriptions, website content, or promotional offers.
6. Customer Responsibilities
To allow us to perform services safely and effectively, customers agree to:
- Provide accurate contact, billing, and service location information.
- Provide safe and reasonable access to areas requiring service.
- Follow preparation instructions, re-entry instructions, safety instructions, and post-service recommendations.
- Keep people, pets, animals, and sensitive items away from treatment areas as instructed.
- Notify us of known hazards, locked gates, access restrictions, aggressive animals, water features, sensitive plants, medical concerns, bee activity, prior pesticide applications, or other relevant property conditions.
- Comply with payment obligations under the applicable service agreement, estimate, or invoice.
We may decline, delay, or reschedule service if we determine that conditions are unsafe, access is unavailable, required preparation has not been completed, or service cannot be performed in compliance with applicable laws, product labels, or safety standards.
7. Treatment Results
Pest control results can vary based on pest species, infestation level, sanitation, weather, property conditions, neighboring properties, structural issues, access, customer cooperation, and other factors outside our control.
Unless expressly stated in a written service agreement, Fortis does not guarantee complete elimination of all pests after a single service. Some pests may require ongoing service, follow-up treatments, repairs, exclusion work, sanitation changes, moisture control, landscaping changes, or other corrective actions.
8. Available Treatment Options
Treatment options may vary based on service area, pest species, property conditions, product availability, applicable laws, pesticide labels, safety considerations, seasonality, and technician assessment. Not every treatment type shown or discussed on our website will be available or appropriate for every property or pest issue.
9. Warranties and Retreatments
Any warranty, retreatment promise, or satisfaction guarantee applies only as stated in the applicable service agreement, invoice, written estimate, or promotional offer.
Warranty coverage may be limited or void if recommended corrections are not completed, access is denied, service is canceled, payments are past due, the pest issue is outside the covered scope, preparation instructions are not followed, or conditions exist that continue to support pest activity.
10. Payments
Payment terms will be provided in the applicable estimate, invoice, service agreement, customer portal, or customer communication. You agree to pay all amounts owed for services provided.
Late, failed, reversed, or unpaid balances may result in service suspension, cancellation, collection activity, late fees, or other remedies allowed by law and any applicable service agreement.
11. Refunds, Cancellations, and Rescheduling
Cancellation, refund, and rescheduling terms may vary depending on the type of service, route scheduling, service agreement, promotion, or work already performed.
If you prepaid for a service and cancel before work has begun, we may issue a refund subject to any applicable service agreement, processing fees, scheduling costs, inspection fees, or other non-refundable charges disclosed to you. Refunds, when approved, may be returned to the original payment method within a reasonable processing period.
Please contact us as soon as possible if you need to reschedule. We reserve the right to charge fees or decline future service for repeated short-notice cancellations, inaccessible properties, unsafe conditions, or missed appointments, where allowed by law and applicable agreements.
12. Consent to Electronic Communications
By submitting information through our website, requesting a quote, scheduling service, using any customer portal, sending us a message, or otherwise contacting Fortis electronically, you consent to receive communications from us electronically. These communications may include emails, phone calls, SMS/text messages, social media messages, website notices, customer portal notices, or other electronic communications related to your inquiry, services, account, billing, or our business relationship.
You agree that electronic notices, disclosures, agreements, and communications may satisfy any legal requirement that such communications be in writing, to the extent allowed by law.
13. SMS/Text Message Terms
If you provide your phone number or opt in to text messages, you agree that Fortis may send SMS/text messages related to your inquiry, quote, appointment, service, account, billing, promotions, or other business communications.
- Message frequency may vary based on your service activity and communications with us.
- Message and data rates may apply.
- You may opt out of text messages by replying STOP to a message from us.
- You may request help by replying HELP or contacting us directly.
- Carriers are not liable for delayed or undelivered messages.
- You represent that the phone number you provide is your number and that you are authorized to receive calls and messages at that number.
- You agree to promptly notify us if you stop using a phone number you previously provided.
We do not sell or share SMS opt-in consent for third-party marketing. SMS opt-in data may be shared only with service providers that help us deliver text messaging services, such as messaging platforms, carriers, aggregators, and related technology providers.
14. Phone Call Recording
If Fortis records or monitors phone calls, inbound and outbound calls with Fortis and its personnel or service providers may be monitored or recorded for quality assurance, training, customer service, documentation, safety, and business purposes. Where required by law, we will provide notice or obtain consent before recording.
15. Website Content and Intellectual Property
All website content, including text, graphics, logos, icons, images, service descriptions, videos, forms, layout, and design elements, is owned by or licensed to Fortis and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, display, scrape, or use our website content for commercial or competitive purposes without our written permission.
16. Third-Party Services and Links
Our website may link to third-party websites or use third-party services, such as payment processors, scheduling platforms, customer portals, analytics tools, advertising tools, review platforms, or marketing tools. We are not responsible for the content, security, availability, privacy policies, or practices of third-party websites or services.
17. Security
We use reasonable safeguards designed to protect information submitted through our website and systems. However, no website, system, or method of transmission is completely secure, and we cannot guarantee absolute security.
18. No Medical, Veterinary, Structural, Legal, or Environmental Advice
Information on our website or provided during service is for pest control and general informational purposes only. Fortis does not provide medical, veterinary, structural engineering, construction, legal, environmental consulting, or poison control advice.
If you believe you are experiencing a medical emergency, call 911. If you believe you or someone else has been exposed to a poisonous material, contact Poison Control at 1-800-222-1222 or seek immediate medical assistance. For pet-related concerns, contact a veterinarian.
19. No Do-It-Yourself Treatment Advice
Our website and communications may include general pest information, prevention tips, or service descriptions. They are not intended as instructions for users to perform pesticide applications or professional pest treatments themselves.
Pest control work may require licensing, training, personal protective equipment, pesticide label compliance, and property-specific judgment. Any do-it-yourself treatment or third-party treatment performed without Fortis is undertaken at the user’s own risk, and Fortis is not responsible for the results or consequences of such treatment.
20. Indemnification
You agree to defend, indemnify, and hold harmless Fortis, its owners, employees, contractors, agents, representatives, licensors, and service providers from and against claims, damages, losses, liabilities, costs, debts, or expenses, including reasonable attorneys’ fees, arising from your misuse of the website, violation of these Terms, failure to follow service instructions, inaccurate information provided to us, unsafe property conditions not disclosed to us, or violation of applicable law or third-party rights.
21. Limitation of Liability
To the fullest extent allowed by law, Fortis and its owners, employees, contractors, agents, representatives, licensors, and service providers are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, loss of data, loss of goodwill, loss of use, property interruptions, or other intangible losses arising from your use of the website or services.
Our liability for any claim related to services will not exceed the amount paid by you for the specific service giving rise to the claim, unless otherwise required by law or a separate written agreement.
Nothing in these Terms limits liability that cannot legally be limited under California law.
22. Disclaimer
The website and its content are provided on an “as is” and “as available” basis. To the fullest extent allowed by law, Fortis disclaims all warranties related to the website, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and course of performance.
Some jurisdictions do not allow certain warranty exclusions or limitations of liability, so some of the above limitations may not apply to you.
23. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Any dispute arising from these Terms, our website, or our services will be handled in the appropriate courts or forums located in California, unless a separate written agreement provides otherwise.
24. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the “Last Updated” date above. If we make material changes, we may provide additional notice when appropriate. Your continued use of our website or services after changes are posted means you accept the updated Terms.
25. Contact Us
If you have questions about these Terms, please contact us:
Fortis Pest Control
Email: service@myfortispc.com
Phone: 559-852-7100
Service Area: Central Valley, California
Website: myfortispestcontrol.com